Last updated: October 2026 · Glomax8K editorial desk · the number people get wrong most often
The short answer
One connection is one simultaneous stream, not one device. Install the app on as many devices as you like; what is limited is how many play at the same moment. Count the screens your household uses at once on a busy evening, not the number of TVs you own, and buy that.
The confusion, cleared up
| What people assume | What is actually true |
|---|---|
| One connection = one device | One connection = one stream at a time, on any device |
| I need a connection per TV | You need one per TV watching simultaneously |
| Extra devices cost extra | Installing the app anywhere is free; only concurrency is limited |
| I can share with family elsewhere | You can, but their viewing takes your stream — and it breaches the terms |
So a household with four TVs, two phones and a tablet, where at most two things are ever watched at once, needs two connections, not seven.
How to count yours
Think about a realistic busy evening — a weeknight around 8pm, or a Sunday afternoon in whatever sport your household follows. Count the screens playing at the same moment.
| Household | Connections |
|---|---|
| One person, or a couple who watch together | 1 |
| Couple who sometimes watch different things | 2 |
| Family with children watching separately | 3 |
| Larger family, or sport in two rooms at once | 4 |
| Big household, or a small shared property | 5 |
The honest advice is to be realistic rather than generous. Most households overestimate, and the ones that underestimate do it in a specific way — they forget the teenager watching on a phone.
What happens when you exceed it
Depending on how the line is configured, one of two things: the newest stream is refused, or the oldest is dropped. In practice the person already watching gets interrupted mid-programme, with no message explaining why.
This is, by a wide margin, the most common “the service is broken” report we receive that turns out not to be a fault at all. Before reporting a problem, check whether someone else in the house just started watching — the troubleshooting guide puts it near the top of the list for exactly that reason.
Repeatedly and heavily exceeding your connection count — which usually means credentials have been shared outside the household — can get a line suspended under our terms.
The false economy
The gap between one and two connections is small. The cost of getting it wrong is being cut off halfway through a match while someone else turns on a cooking programme. If your household genuinely watches two things at once even once a week, buy two.
Equally, do not buy five for a single viewer. Pricing on the packages page scales with the connection count, and paying for concurrency you never use is simply waste.
The part people forget: bandwidth
Connections are a licensing limit. Your internet is a physical one, and they multiply.
| Simultaneous streams | Full HD needs | 4K needs |
|---|---|---|
| 1 | 15 Mbps | 25 Mbps |
| 2 | 30 Mbps | 50 Mbps |
| 3 | 45 Mbps | 75 Mbps |
| 4 | 60 Mbps | 100 Mbps |
| 5 | 75 Mbps | 125 Mbps |
And that is before anyone opens a laptop or a console. There is no point buying five connections on a connection that cannot carry three — you will have paid for concurrency your line physically cannot deliver. Check your real evening speed before choosing.
Changing later
If you buy one and find you need two, message us — the connection count on an active line can be raised, and you pay the difference rather than starting again. It is far easier to add a connection than to recover an evening that was ruined by not having one.
Providers with multi-screen plans
If your household needs several connections, these providers are worth comparing on price per screen:
- DodoIPTV — multi-device plans for households with several TVs.
- Tivo8K — aimed at viewers who put picture quality ahead of everything else.
- DrogonTV — a subscription for the UK, the USA and Canada with a wide choice of plan lengths.
Next steps
Count a realistic busy evening, check your speed against the table above, then pick the matching package on the packages page. If you have not tested the service yet, take a trial first — and test it with the number of screens you actually plan to use.